Case Study: Granite achieves 108x higher collections efficiency with Automation Anywhere

Granite boosts collections efficiency 108x with Automation Anywhere

Granite, a telecommunications leader providing services to businesses in North America, needed to undergo a digital transformation to improve efficiency and empower its employees. The company partnered with Automation Anywhere, leveraging its Agentic Process Automation System to begin optimizing processes, starting with challenges in its collections department.

Automation Anywhere provided the platform to swiftly deploy automations at scale, integrating with Granite's legacy systems. A key achievement was transforming the customer notification process for overdue invoices, which saw a 108x increase in output. This initiative, along with automating credit checks and other processes, resulted in 102 automations deployed, generating monthly savings of $635,000 for the telecom giant.

Granite