Case Study: Global Professional Services Firm achieves real-time business insights and $18M savings with Automation Anywhere

Global Professional Services Firm Leverages Bot Analytics

A global "Big Four" professional services firm faced mounting volumes of tax-form processing data from its bots and needed to turn that data into real-time, actionable business insights. The firm also required scalable ways to deploy and measure the productivity and cost-effectiveness of both digital and human workers.

Using Bot Insight, the firm rapidly deployed digital and human workers, accessed bot data without manual tagging, and generated immediate analytics to spot opportunities and threats—like product sales spikes—to adjust forecasts and workforce in real time. The program analyzed 7B+ bot-generated data points and delivered a 30% increase in process improvements, a 91% reduction in processing time, 576K process hours saved, and $18M in savings across four departments.