Case Study: Global Bank achieves 52% productivity boost and 100% transaction accuracy with Automation Anywhere

Global Bank - Customer Case Study

A global bank engaged Hexaware to improve customer experience by automating its global billing process. The bank needed faster, more accurate customer onboarding, maintenance, billing adjustments and account closures to boost productivity and reduce errors.

Hexaware designed and deployed bots on the Automation Anywhere Enterprise Platform and delivered a robust GUI to automate end-to-end billing operations. The solution achieved 100% transaction accuracy, a 52% increase in productivity and 42% faster processing, significantly improving customer satisfaction.