Case Study: Genpact helps an Australian imaging company cut manual purchase order processing with Automation Anywhere

Genpact reduces manual purchase order processing by 90% with Automation Anywhere

Automation Anywhere worked with Genpact to address operational challenges for an Australian imaging company. The client's purchase order fulfillment process was highly manual and inefficient, requiring physical validation of orders and leading to inaccuracies and human error. They needed a solution that could integrate with their legacy systems while maintaining human oversight for quality control.

The solution from Automation Anywhere implemented attended automation, creating an optimal human-robot partnership. The system automatically pulls data from customer systems, applies discounts, and fulfills orders, with agents performing spot checks. This Automation Anywhere deployment resulted in a 90% reduction in manual labor, a 40% productivity improvement, and a 25% increase in transaction speed, allowing the client to reduce the team needed for the process from 100 to 10 employees while eliminating bottlenecks and cutting costs.

Genpact