Case Study: Genpact achieves zero errors, 30% productivity gain and 25% cost reduction with Automation Anywhere

GENPACT partners with Automation Anywhere to deliver Robotic Process Automation (RPA)

Genpact partnered with Automation Anywhere to tackle slow, error-prone legacy processes for clients in trucking & logistics and imaging. The trucking client relied on manual mileage tracking and billing that caused inaccuracies, missed contract violations and made trend analysis impossible; the imaging client faced a time-consuming, manual purchase-order fulfillment process that created bottlenecks and duplicate work.

Genpact and Automation Anywhere built a human‑robot partnership that automated data extraction, billing, monitoring and trend detection for mileage, and automated order retrieval, pricing and uploads for purchase orders while keeping humans in the loop for validation. The non‑invasive RPA rollout eliminated errors, sped transactions by about 25%, boosted productivity 30–40%, cut costs ~25%, reduced manual labor up to 90% in PO fulfillment, and delivered measurable results in as little as seven weeks.

Genpact