Case Study: Top 10 Largest Bank achieves 100,000 hours saved and 100% error elimination in ACH processing with Automation Anywhere

Game-changing bots streamline operations and provide on-demand scaling

A Fortune 100 diversified bank—one of the country’s top 10 by deposits and a well-known consumer and commercial brand—faced a painstaking ACH payment process full of manual touchpoints, slow turnaround and frequent errors. The bank needed to speed processing, eliminate mistakes, cut costs and free employees from repetitive tasks so they could focus on higher‑value work while preserving client privacy and security.

The bank deployed Automation Anywhere Enterprise in its secure cloud to provide scalable RPA; within 90 days it had 20 bots running end-to-end ACH processing, eliminating errors and improving timeliness. The automation saved about 100,000 employee hours annually (≈5,000 hours per bot), freed 50 FTEs for higher‑value roles, delivered better customer outcomes and achieved 100%+ ROI within a year, while the newly formed RPA Center of Excellence is spreading automation capabilities across the business.