Case Study: GAIL (India) Limited achieves 100% touchless natural gas invoicing with Automation Anywhere

GAIL (India) Limited achieves 100% touchless invoicing with Automation Anywhere

GAIL (India) Limited, a major natural gas company, faced challenges in its high-volume billing operations. Manual workflows and multi-system invoicing created complexity and slowed execution as transaction volumes grew. To modernize this process, the company partnered with vendor Automation Anywhere to deploy its Automation 360 platform with Document Automation.

Automation Anywhere implemented an agentic automation solution that served as an intelligent layer to orchestrate across GAIL's existing systems like SAP. This automated invoice validation, digital signing, and customer dispatch. The results included 100% touchless transmission invoicing, a 65-minute end-to-end invoicing cycle, and 100% invoice preparation accuracy while processing over 7,500 invoices monthly.

GAIL (India) Limited