Case Study: One of the Largest U.S. Commercial Banks achieves faster mortgage closings and 100% error reduction with Automation Anywhere

Faster Closings, Happier New Homeowners A Leading Bank Automates Mortgage Appraisals

One of the top 25 U.S. commercial banks faced slow, error-prone mortgage appraisal processing across teams in the United States and India. Constantly changing federal regulations forced staff to rely on manual workarounds, creating high cycle times, frustration, and too many mistakes.

The bank deployed Automation Anywhere RPA to automate the end-to-end appraisal workflow—gathering fees, ordering appraisals, updating GAAR worksheets, sending notifications, and handling second appraisals—paired with broad training and iterative, Agile rollouts. Results: errors dropped to zero, mortgages processed 2.6 days faster, appraisals scheduled 6.3 days sooner, 84% of orders placed within two hours of contract finalization, and employees were redeployed to higher-value work with ongoing continuous improvement.