Case Study: EXL reduces claims processing time by 60% with Automation Anywhere

EXL reduces claims processing time by 60% with Automation Anywhere

EXL, a large US commercial property and casualty insurance company, partnered with vendor Automation Anywhere to address its lengthy and highly manual worker's compensation claims process. The challenge was to transform this end-to-end processing to improve speed and accuracy.

Automation Anywhere implemented an intelligent automation solution using bots to conduct policy audits, perform endorsements, and update payroll information automatically. This resulted in a 60% decrease in processing time, an 80% reduction in audits, and 100% accuracy. The automation provided by Automation Anywhere significantly increased customer satisfaction through faster turnaround times and real-time visibility.

EXL