Case Study: Heavy Machinery Manufacturing Company achieves up to 29% productivity increase and zero errors with Automation Anywhere

Equipping a heavy machinery manufacturer with increased productivity and happier customers

A global manufacturer of construction and mining equipment was struggling with its supply chain operations: time‑consuming manual tasks, unstructured data across legacy systems, frequent interface errors, and long error‑resolution cycles that tied up skilled staff and slowed processes. Ad‑hoc automation attempts had failed, so the company sought a scalable Robotic Process Automation (RPA) solution to boost capacity, reduce downtime, and improve KPIs without hiring.

EY and Automation Anywhere implemented an enterprise‑grade RPA platform, running a 6‑month pilot that automated record reconciliation, sales‑order checks, transport visibility error detection, and Remedy ticket creation. The bots eliminated manual errors, delivered up to 29% productivity improvement during the pilot, sped issue resolution and customer response, and set the stage for 2–3x greater efficiency and cost savings as automation is scaled across global operations.