Case Study: Epiq achieves faster legal operations with Automation Anywhere

Epiq saves 10K+ hours with Automation Anywhere

Epiq, a global legal services provider, sought to improve operational efficiency and client service by addressing repetitive manual tasks and swivel-chair processes. They turned to Automation Anywhere and its Agentic Process Automation System to integrate intelligent automation into their operations.

By implementing Automation Anywhere's platform within their Epiq Service Cloud, Epiq deployed 127 automations for processes like eDiscovery and OCR. This solution completed over 100,000 tasks, saved more than 10,000 hours annually, and achieved a 99.98% error-free delivery rate. The results included a 42% increase in work efficiency and elevated client satisfaction scores, revolutionizing their service delivery.

Epiq