Case Study: Jemena achieves 12K hours saved and same-day invoice processing with Automation Anywhere Document Automation

Document Automation sparks a new era in Jemena’s operations

Jemena, a major utilities company, faced a costly, aging accounting system and an anticipated surge in invoices with limited staff capacity. The challenge was to streamline invoice processing and reduce backlog—parked invoices were taking up to eight days to resolve—while keeping costs and errors down.

Jemena implemented Document Automation on AWS, integrated with SAP, to extract and classify PDF invoice data. The automation processed 170,000 documents in six months, cut parked invoice turnaround from eight days to same-day, saved about 12,000 hours in five months, achieved 99.9% document accuracy, and improved job satisfaction by 87%, strengthening vendor relationships and freeing resources for sustainability projects.

Jemena

Siew Kiat

Tai Enterprise Development Manager