Case Study: Dah Chong Hong Holdings Limited achieves 10,000+ hours annual savings with Automation Anywhere RPA

DCH to Save 10,000 Hours Annually with RPA

Dah Chong Hong Holdings (DCH) is a 70‑year‑old diversified business conglomerate with more than 15,000 employees across Southeast Asia. After a new CEO called for a company‑wide modernization to reduce costs and update legacy Java‑based systems, DCH faced many manual, error‑prone workflows—such as manual order entry and cash application—that strained staff and required overtime.

DCH selected Automation Anywhere for compatibility with its systems, ran workshops to train staff, and put the first bot into production within a month, supplementing internal teams with consultants and a development partner. Automations (cash application, bank reconciliation, order‑to‑delivery, OCR/ML with IQ Bot, reporting, pricing updates, invoicing, etc.) now run 24/7; 15 processes and 14 bot runners are live, yielding improved customer service and employee satisfaction and an expected savings of over 10,000 hours annually with significantly fewer errors and lower operating costs.

Dah Chong Hong Holdings Limited

Osmond Li

Head of Enterprise Development & Database Administration of Group IT