Case Study: CPFL Energia frees 50 hours/day and shifts HR, IT, Supply Chain & Finance to strategic work with Automation Anywhere

CPFL Energia Automates IT, Supply Chain, HR and Financial Processes so That These Teams Have More Time to Dedicate to Analytical and Strategy Activities

CPFL Energia, the third‑largest Brazilian electric utility with 13,500 employees and roughly US$8B in annual revenue, provides power generation and a wide range of customer services across Brazil. Seeking to “do more with less,” the company needed to accelerate and de‑risk processes in HR, Finance, IT and Supply Chain while reducing costs and errors.

CPFL implemented RPA with Automation Anywhere across its Shared Services Center and formed an RPA Center of Excellence to govern bot operations. In one year they automated 45 processes (e.g., procure‑to‑pay, scheduling, report generation, password resets), saving about 50 hours per day and running ~156,000 automated transactions annually, freeing staff for strategic work, improving consistency and cutting errors and costs.

CPFL Energia

Aloisio Kukolj

RPA Program Manager