Case Study: County of San Diego improves productivity by 30% with Automation Anywhere

County of San Diego improves productivity by 30% with Automation Anywhere

The County of San Diego faced a challenge integrating its siloed systems for verifying documents to qualify individuals for public assistance programs. Its Health and Human Services Agency used CalWIN for program administration and EMC Documentum for digital documents, leading to communication gaps and inefficiencies. The county turned to Automation Anywhere for an intelligent automation solution.

Automation Anywhere implemented a non-invasive solution that bridged the systems, allowing agents fast side-by-side document verification without custom programming. This automation from Automation Anywhere improved productivity by 30%, increased transaction speed by 25%, and eliminated human errors in verification, saving countless hours and providing immediate ROI while reducing costs and risk.

County of San Diego