Case Study: Colsubsidio reduces medical appointment response time with Automation Anywhere

Colsubsidio cuts medical appointment response time by 87% with Automation Anywhere

Colsubsidio, a Colombia-based nonprofit holding company, faced a challenge in manually managing appointment schedules for its more than 50 medical centers. This process, which involved constant updates due to doctor rotations, was slow and took several employees up to 24 hours to complete, delaying patient access to information. To optimize this, they turned to Automation Anywhere for an automation solution.

Automation Anywhere implemented three bots to automate the intake of schedule updates, match appointment requests, and perform data validation. This solution reduced the response time for scheduling information from 24 hours to just 3 hours, an 87% reduction. The automation allowed Colsubsidio to offer over 12 million medical consultations, saved employees countless hours, and enabled the organization to expand its reach and improve patient services.

Colsubsidio