Case Study: CMS IT Services improves IT operations and customer experience with Automation Anywhere

CMS IT Services achieves 100% accuracy with Automation Anywhere

CMS IT Services, a leader in managed IT services and system integration, sought to enhance the customer experience and proactively prevent system failures for its clients. To address this challenge, they partnered with Automation Anywhere to implement intelligent automation solutions, including Automation Workspace and Document Automation.

Automation Anywhere's solution automated key processes within CMS IT's network and security operations centers, such as proactive disk space reporting and quarantined mail releasing. This resulted in 100% accuracy, serviced over 70 customers through NOC automation, and freed analysts to focus on more critical work. The implementation by Automation Anywhere significantly improved processing times and allowed CMS IT to create differentiated offerings for its customers.

CMS IT Services