Case Study: Cerner achieves 628% ROI and 60% increased developer productivity with Automation Anywhere

Cerner - Customer Case Study

Cerner, a global health‑care IT provider serving hospitals and clinics, needed to streamline its Ambulatory division’s setup of electronic medical records (EMR) for smaller practices. As client data arrived in disparate applications, spreadsheets and paper, manual conversion and entry became time‑consuming and error prone; the team required an automation solution that could read Excel, push data into Cerner tools, and provide validation through screenshots and logs.

After evaluating options, Cerner deployed Automation Anywhere (initially a single license) and built the first working model in about three months. The bots eliminated manual steps, improved auditability and reduced errors, boosting developer productivity by roughly 60%, avoiding 0.5 FTEs per year, and delivering an average annual benefit of $130,007 — yielding a 628% ROI, a 6‑month payback and a 1:11.1 cost:benefit ratio; the automation has since been expanded to other projects.

Cerner

Ben Mitchell

Systems Engineer, Cerner Ambulatory