Case Study: Bouygues Telecom achieves 30+ automated processes and rapid ROI with Automation Anywhere

Bouygues Telecom Automates 30 Processes for €10m Annual Savings

Bouygues Telecom is a major French telecommunications operator serving 20 million customers and competing on customer experience, which requires fast, efficient and error‑free back‑office processes. Facing pressure to improve operational speed and accuracy, the company identified robotic process automation (RPA) as a way to boost efficiency across finance, customer relations and other functions.

The IT Innovation Team ran a Proof of Concept with Automation Anywhere (a junior employee automated two processes in ~45 hours), then scaled the program companywide. In year one Bouygues automated 30+ processes, achieved <4 months average ROI per process and a 9‑month break‑even, with forecasted savings of over €10M/year; eight departments now use automation and the company is piloting cognitive RPA for invoice and AI‑driven use cases.

Bouygues

Antoine Geoffroy

Head of IT Innovation