Case Study: Boston Scientific achieves 50+ automated processes, $240K annual savings and zero errors with Automation Anywhere

Boston Scientific Heals Process Woes with Automation

Boston Scientific, a global medical technology leader, faced an urgent operations crisis when several customer-facing processes—pre‑registration form handling, device transmission summary processing, commercial invoice preparation, and regional inventory reporting—were manual or not possible at scale, impacting hospitals, nursing homes, and in‑home care providers. The company needed a reliable way to stabilize customer service workflows and eliminate time‑consuming, error‑prone steps.

Working with Automation Anywhere, Boston Scientific deployed RPA bots that monitor the LATITUDE Consult inbox, load Pre‑Registration Forms into the Billing Assist Tool, import transmission summaries, and pull SAP data to generate invoices and regional inventory reports. The solution was scaled to automate 50+ processes (20+ running on schedules), delivered $240K in annual cost savings, and eliminated errors in the automated workflows.

Boston Scientific