Case Study: Big 5 Sporting Goods auto-resolves 64% of IT tickets with Automation Anywhere

Big 5 Sporting Goods auto-resolves 64% of IT tickets with Automation Anywhere

Big 5 Sporting Goods faced rising IT ticket volumes and delays in resolving routine issues, which impacted productivity across its 400+ retail locations. The company partnered with Automation Anywhere to implement an AI-powered self-service assistant to overcome its limited self-service capabilities.

Automation Anywhere's solution provided automated ticket resolution workflows and a unified interface for IT interactions. This deployment auto-resolved 64% of IT tickets, saved 24,000 user hours, and delivered faster issue resolution, which led to an 85% increase in employee satisfaction.

Big 5 Sporting Goods