Case Study: CMS IT Services achieves proactive NOC/SOC automation, 100% accuracy and faster SLAs with Automation Anywhere

Automation ups experience for CMS IT Services customers

CMS IT Services, a managed IT and systems-integration leader, needed to reduce manual, repeatable work in its network operations center (NOC) and security operations center (SOC) to meet SLAs and free analysts for higher-value tasks. Routine activities such as disk-space reporting, SIEM monitoring, quarantined-mail approvals, and CPU/memory tracking were time-consuming, error-prone, and limited the company’s ability to scale service delivery.

By deploying Automation Anywhere Enterprise RPA and IQ Bot to handle proactive disk-space reports, hourly SIEM checks, quarantined-mail releases, and network-health monitoring, CMS IT automated core NOC/SOC workflows. The automation delivered 100% accuracy, serves 70+ customers through NOC automation, improved SLAs, eliminated missing data with automated dashboards, and freed analysts to focus on incident resolution — with plans to extend automation into DevOps and SAP processes.

CMS

Mohan Ramanan

Chief Delivery Officer