Case Study: Meharry Medical College achieves fast, daily dental insurance claims filing and $10K annual savings with Automation Anywhere

Automation helps Dental School with Timely Filing of High Volume of Insurance Claims

Meharry Medical College School of Dentistry, an independent HBCU clinic with a large patient volume and about 100 clinical students, needed to file roughly 50 dental insurance claims daily from its AxiUm clinic system. Because AxiUm couldn’t transmit claims automatically, staff had to batch and send claims manually each evening—an hour-long task that could be delayed if the usual processor was absent, impacting accounts receivable.

The school implemented Automation Anywhere to run at 6 PM daily, log into AxiUm, batch the day’s claims and send them to Emdeon, with an automated confirmation email. Filing now takes minutes instead of an hour, yields about $10,000 per year in labor savings, eliminates missed or delayed filings, and has freed the team to pursue additional automation opportunities.

Meharry Medical College

Steven Brady

Associate Dean of Business and Finance