Case Study: Capital Communications Federal Credit Union automates back-office processes and saves two work days each month with Automation Anywhere

Automation Anywhere enhances credit union’s automated back office processes—saves two work days each month

Capital Communications Federal Credit Union (Cap‑Com FCU), a $900M, 73,000‑member credit union based in Albany, NY, needed to eliminate repetitive, business‑critical manual tasks in its back office. IT operations administrator David Deering was tasked with creating automated jobsets for processes that required screen interaction or data entry—tasks the existing backend automation couldn’t reliably handle—and manual errors or omissions could cost hours or days to correct.

Using Automation Anywhere’s object‑driven automation, Deering built daily and weekly jobsets to update loan account data, append key reference files for the optical server, restore stray teller receipts, and more. The solution removed manual intervention and human error, runs unattended (with email confirmations), and saves the credit union up to two work days each month while enabling further automation of routine processes.

Capital Communications Federal Credit Union

David Deering

IT Operations Administrator