Case Study: Leading Trucking and Logistics Company achieves zero errors and 30% productivity gain with Automation Anywhere

Automating F&A processes takes a trucking company the extra mile

Genpact’s client, a leading trucking and logistics company, faced inaccurate mileage accounting and contract tracking because key processes relied on manual data entry. The lack of automated reporting and trend analysis led to billing errors, missed contract violations and limited visibility into truck utilization.

Genpact partnered with Automation Anywhere to split the work between humans and bots, automating mileage extraction, billing, monitoring and a pattern‑recognition trending tool that flags exceptions (e.g., repair days vs. inefficiencies). Implemented in seven weeks, the solution drove zero errors, a 30% productivity improvement, 25% faster transactions with a 25% cost reduction, and faster detection of contract breaches and usage trends.