Case Study: Major Automaker Company achieves 167% claims-processing efficiency improvement and 43.8M INR annual savings with Automation Anywhere

Automaker drives efficiency and savings through intelligent automation transformation

A subsidiary of a major automaker with a 42% share of the Indian passenger car market was operating on 40-year-old legacy systems and relied on 28,000 employees to run complex, manual processes. Heavy human dependency made workflows slow and error-prone, leaving duplicate and inauthentic claims undetected and wasting time and money.

In 2019 the company partnered with Automation Anywhere to start with RPA for invoicing and scale to rule-based hyperautomation and Intelligent Automation (AI, API validation, and business process re-engineering). The program automated 125+ processes and 55+ digital workers, delivered a 63% efficiency gain in invoice processing, up to a 167% improvement in claims processing, compressed warranty claims from 60 to 15 days (saving 528 workdays), and generated annual savings of 43.8M INR.