Case Study: Alight cuts claims processing from days to hours with Automation Anywhere and AWS

Alight cuts claims processing time 6x with Automation Anywhere

Alight, a leading provider of cloud-based human capital and technology services, faced a challenge with its inefficient, decade-old manual claims processing system. To address this, they partnered with Automation Anywhere and leveraged its Automation Co-Pilot product alongside AWS AI services to automate and streamline the complex process.

Automation Anywhere implemented an AI-driven solution using Automation Co-Pilot and AWS services to create an Intelligent Document Processing Platform. This system automated claims extraction and validation, achieving 95% accuracy in check processing and cutting the processing time from days to less than a day. The implementation resulted in a 50% reduction in call volume and streamlined operations, enabling Alight to target real-time claims approvals by 2025.

Alight