Case Study: Horizon Global achieves 99% increase in data-entry accuracy and 105 hours/month saved with Automation Anywhere

AI-powered RPA bots set new order creation benchmarks at Horizon Global

Horizon Global, a leading designer and manufacturer of towing, trailering and cargo-management products, struggled with a labor-intensive order-entry process: more than 36,000 non-EDI customer purchase orders a year required manual validation and entry into its Epicor ERP, causing errors, slow fulfillment and strained customer service during volume spikes.

Working with Thirdware, Horizon Global piloted Automation Anywhere Enterprise A2019 and IQ Bot to download order documents, extract and validate data, handle exceptions by email, and update Epicor non‑intrusively. The bots freed customer service for higher‑value work and produced measurable gains: a 99% increase in data-entry accuracy, 105 hours saved per month, and a 20% reduction in processing costs.

Horizon Global

Raj Singh

Global Head of Applications