Case Study: KeyBank achieves faster AML investigations with Automation Anywhere

AI-Driven AML Investigation Secures KeyBank

KeyBank, one of the nation’s largest bank-based financial services companies, faced a manual and time-consuming AML investigation process. The bank needed a faster way to review suspicious activity referrals, gather data from multiple systems, and escalate high-risk cases more efficiently. Automation Anywhere’s AI-powered automation and generative AI capabilities helped KeyBank modernize this workflow.

Using Automation Anywhere, KeyBank automated end-to-end suspicious activity referral handling, including parsing email and SharePoint submissions, validating key data, analyzing risk, and routing high-risk cases to the AML investigation team. The result was 105,000 manual touchpoints removed and more than 400 processes automated, improving early risk identification, compliance assurance, and overall protection for the bank and its clients.

KeyBank

Mike Reynolds

Business Technology Executive, Service Digitization