Case Study: Novatio Solutions achieves faster, smarter customer support with Automation Anywhere

Scaling customer support with AI agents more eciency, less eort

Novatio Solutions helped a client struggling with slow incident resolution, inconsistent ticket prioritization, and heavy manual effort in customer support. Using Automation Anywhere’s AI-powered Incident Management Agent, the team automated email handling, ticket creation, and prioritization in ServiceNow to speed up support operations.

With Automation Anywhere, Novatio Solutions resolved 2,300+ support tickets per month, handled 100% of support tickets with AI, and drove a 10x increase in email productivity. The solution reduced manual work, improved ticket accuracy, and enabled faster, more consistent customer support.

Novatio Solutions

Ganesh Bhat

Solution Architect