Case Study: Colsubsidio achieves faster medical scheduling and 12M+ consultations with Automation Anywhere

Social services organization Colsubsidio provides 12M+ medical consultations to affiliated workers thanks to automation

Colsubsidio, a social services organization in Colombia, was managing schedules and appointments for more than 50 medical centers manually on a single system. This created constant update issues and could take several employees up to 24 hours to refresh appointment information, slowing access for patients. Automation Anywhere helped Colsubsidio address this challenge with automation.

Automation Anywhere deployed three bots to process agenda updates around the clock, reducing schedule updates from 24 hours to a maximum of three hours. The solution automated tasks like adding new openings and updating doctor changes or retirements, helping Colsubsidio offer more than 12 million medical consultations in 2024. The result was an 87% reduction in response time, smoother clinic scheduling, and significant time savings for employees.

Colsubsidio

Lorena Chavez

Head of Process Automation