Case Study: Global Telecommunications Company achieves faster onboarding and lower operating costs with Automation Anywhere

Humans, Generative AI, and Automation Power a Global Telecom’s Innovation Engine

Global Telecommunications Company faced rising data volumes and growing expectations for faster, more accurate service, while manual processing slowed operations and created risk. To modernize work across the enterprise, it partnered with Automation Anywhere and Google Cloud, using an agentic automation approach for customer service and document processing.

Automation Anywhere helped the company build a centralized automation playbook and cloud-based platform that combined RPA, generative AI, and humans-in-the-loop. The solution scaled across finance, HR, IT, marketing, and sales, delivering measurable impact including about 100 automations annually, 93% faster onboarding, and 25% lower operating costs.