Case Study: KPMG achieves scalable automation and $90M impact with Automation Anywhere

KPMG evolves automation from RPA to AI agents for scalability and impact

KPMG, a global professional services firm with 275,000 employees in 142 countries, wanted to streamline operations, reduce manual work, and eliminate bottlenecks—starting with recruiting and HR processes. It partnered with Automation Anywhere, using RPA and other intelligent automation tools to improve efficiency and create a foundation for scaling automation across the enterprise.

Automation Anywhere helped KPMG automate HR, finance, and accounting workflows, then expand into training design and development with Document Automation and AI agents orchestrated through its Agentic Process Automation System. The result was $90 million in impact, with 150+ automations delivered and $150 million in future automation opportunities identified, plus measurable gains such as 10x data merging efficiency.

KPMG

Vivek Khurana

Executive Director, Automation and Gen AI CoE