Case Study: Global Credit Reporting Agency achieves 600% productivity gain with Automation Anywhere

600% Productivity Gain for Credit Reporting Giant with RPA

One of the world’s leading consumer credit‑reporting agencies, which gathers data on over a billion people and businesses, faced heavy manual workloads: employees spent more than 50% of their time on repetitive data entry and spreadsheet work. The organization needed to automate routine processes to free staff for more strategic, high‑value tasks.

They deployed Automation Anywhere RPA, trained business teams in three days, and established an IT‑run Center of Excellence to scale and govern automation. In four months 35 bots automated over 500,000 tasks, delivering a 600% productivity gain and a 6× reduction in costs; the program continues to expand with a focus on security, governance and recruiting RPA developers.