Case Study: Synergy achieves $2.3M annual ROI with Automation Anywhere

Automation energizes limited resources and generates powerful ROI at Synergy

Synergy, Western Australia’s largest electricity generator and retailer, was burdened by high third-party processing costs and limited internal resources for Business Process Exception Management (BPEM). To reduce outsourced dependency and free up budget, Synergy looked to Automation Anywhere’s no-code/low-code platform and product suite to automate its billing exception processing.

Automation Anywhere helped Synergy build a rule-based BPEM automation that extracts billing exceptions from SAP, organizes them into Excel files, and processes them across 51 categories, sending only complex cases to a third-party agent. The result was a trusted, scalable process that resolves more than 179,000 billing exceptions annually and delivers $2.3 million in annual ROI.

Synergy

Jarrad Clarke

Robotics Process Automation Engineer, Technology and Business Services