Case Study: First American Bank streamlines project and support management with Automation Centre Tracker Suite

First American Bank - Customer Case Study

First American Bank Corp. faced a challenge in consolidating its disparate project management operations, as its 30 programmers used a variety of applications. They needed a solution that worked within their existing Lotus Notes/Domino environment but found few competitive products that integrated well and offered reliable support. The vendor, Automation Centre, provided its Tracker Suite product to address this need.

The solution from Automation Centre leveraged the bank's familiar Lotus Notes platform, which led to rapid user adoption and easy server-based installation. Tracker Suite provided a centralized system for managing its project portfolio and governing support services. This resulted in improved prioritization, task management, and communication, while automated notifications and a knowledge base helped to streamline support operations and reduce the team's workload.

First American Bank

Noel Levassseur

Executive Vice President