Case Study: Fortune 100 Pharmaceutical Company achieves 99% reduction in regression testing time and stronger compliance with AutomatePro

Pharmaceutical leader simplifies ServiceNow testing and upgrades using AutomatePro

Fortune 100 Pharmaceutical Company, a global ServiceNow customer, faced mounting QA and compliance challenges as years of module rollouts and customizations strained testing teams. Internal automation efforts failed because they produced no reliable documentation or audit evidence, leaving the company exposed to human errors in test scripts and regulatory risk. The organization engaged AutomatePro, including its AutoDoc module and State Management functionality, to address testing, documentation, and approval-process gaps.

AutomatePro reviewed and rebuilt 400+ test scenarios across ~30 ServiceNow modules, modernized and automated test scripts, captured timestamped screenshots with AutoDoc, and implemented State Management to provide a full audit trail and centralized approvals. As a result, AutomatePro reduced regression testing from 13 working days to 3 hours (99% reduction), delivered a 30–40% time and cost saving on the first ServiceNow upgrade, and increased test coverage by 76%, while improving compliance and reducing manual errors.