Case Study: ABB achieves 16,200+ automated work items and full FTE-year capacity recovery with Automat

ABB automates 16,200+ work items with Automat

ABB, a global technology company, faced a challenge with document-heavy, multi-system manual work across its Engineering, Sales Operations, Logistics, and Billing departments. Their operations relied on varied paperwork, such as engineering drawings and purchase orders, and previous attempts with traditional RPA tools failed because they broke with every SAP update and could not handle the visual variety of documents.

Automat implemented its AI agents to automate these workflows. The agents operate ABB's systems by visually reading screens and documents like a human would, without requiring APIs or fixed templates. This solution automated over 16,200 work items, eliminated 1,980 hours of manual labor, and returned a full FTE-year of capacity back to ABB teams, while also improving data accuracy and reducing risk.

ABB