Case Study: Universal Imports of Rochester achieves 50%+ service revenue growth with AutoLeap

Universal Imports boosts service revenue 50%+ with AutoLeap

Universal Imports of Rochester, a family-owned dealership and repair shop operating for over 40 years, was facing challenges due to its outdated repair order system. The lack of visibility into shop performance and limited reporting capabilities hindered growth, despite their strong reputation and loyal customer base. To transition from steady operations to measurable growth, the owner, Mark Furbacher, turned to the shop management software AutoLeap.

AutoLeap provided a modern solution with digital repair orders, integrated CRM tools, and comprehensive reporting dashboards. The implementation of features like Digital Vehicle Inspections streamlined customer communication and accelerated approval times. As a result of using AutoLeap, Universal Imports boosted its service revenue by over 50%, increasing from approximately $2.2 million to over $3.3 million within two years, while also achieving higher average repair orders.

Universal Imports of Rochester