Case Study: Frontline Automotive boosts car count and efficiency with AutoLeap

How the Fairbanks, Alaska-based shop increased its car count, enhanced customer transparency, and improved overall business efficiency with AutoLeap

Frontline Automotive, an independent auto repair shop in Fairbanks, Alaska, faced significant operational challenges after a frustrating experience with a previous shop management system. Co-owners Russ and Cindy Reason needed a more effective solution to improve their workflow and business efficiency. Their difficulties were compounded when road construction blocked access to their shop, leading to a drop in business as customers mistakenly believed they were closed.

The shop implemented AutoLeap, a shop management software, which provided a seamless and robust solution. AutoLeap’s features, including an integrated marketing module, allowed them to quickly inform customers of promotions, immediately driving appointment bookings. The software streamlined their operations, reducing vehicle inspection times by 30 minutes each and saving valuable time. The owners also highlighted AutoLeap's exceptional customer service and the personal relationship they built with the vendor as key to transforming their business.

Frontline Automotive

Cindy Reason

Co-owners