Case Study: Golden Rule Auto Care improves vehicle quality control with Autoflow

Golden Rule Auto Care - Customer Case Study

Golden Rule Auto Care, an auto repair shop, faced a significant challenge with customer complaints stemming from residual issues like grease on interiors and incomplete work, which undermined their otherwise high-quality service. After an internal inspection found that 80% of completed vehicles had one or more of these problems, owner Chris Cloutier sought a solution to implement a formal quality control process using Autoflow.

The solution implemented with Autoflow involved a new mandatory inspection for every vehicle, performed by front counter staff, including a test drive for relevant repairs. This process, which takes an average of 12 minutes per vehicle, successfully allowed the shop to find mistakes internally before customers did. As a result, Golden Rule Auto Care now tracks its quality control issues monthly with a goal of 10% or less, a key performance indicator they have successfully achieved, hitting as low as 9% in a month.

Golden Rule Auto Care

Chris Cloutier

Golden Rule Auto Care