Case Study: VGM achieves higher SLA performance and growth with Autofleet fleet optimization

VGM boosts SLA performance within weeks with Autofleet

VGM, an operator of a privately owned fleet in NYC and a certified provider for the MTA's Non-Emergency Medical Transport (NEMT) program, faced significant challenges in automating and optimizing their service. They needed to efficiently plan routes, meet strict service level agreements (SLAs), handle multiple demand sources, and provide detailed reporting, all while ensuring profitability and managing operational disruptions.

Autofleet's platform provided a comprehensive solution for VGM, automating ride ingestion from various sources and enabling superior, responsive planning that continuously re-optimizes for real-time conditions. This resulted in VGM immediately becoming one of the MTA's highest-performing providers, achieving a higher order completion rate, reduced cancellations, and improved on-time performance. Autofleet enabled VGM to grow their business without increasing headcount by increasing efficiency and providing full operational visibility and actionable insights.

VGM