Case Study: Sids PH achieves faster, more efficient taxi dispatch with Autocab

Newcastle Under Lyme are streets ahead with Autocab

Sids PH, a family-run taxi company in Newcastle-under-Lyme and Stoke-on-Trent, needed a more efficient way to manage a rapidly growing operation of 700,000+ jobs a year while maintaining high service standards. As their business expanded to a fleet of 120 vehicles, they turned to Autocab and its technology platform, including Minos terminals, Loyalty Card, Ring Back, Text Back, Phantom IVR, and the Booking App.

Autocab helped Sids PH streamline bookings, improve call handling, and retain customers through digital tools and prepaid loyalty cards. The upgrade to Minos improved signal strength and processing speed, while automated booking options increased capacity during busy periods and reduced overheads. Sids PH also reported hundreds of Booking App downloads, over 2,000 Loyalty Cards in use, and increased job counts alongside reduced dead mileage, showing a clear operational impact from Autocab’s solution.

Sids PH

Neil Thornhill

Technical Manager