Case Study: Roadrunners Minicabs boosts bookings by 30% with Autocab Ghost

Improve business by 30% with Ghost from Autocab

Roadrunners Minicabs, a Croydon-based private hire business serving a large part of London’s SE postcode, needed a dispatch system that could keep up with very high volumes of ASAP jobs without crashing during busy periods. With around 14,000 jobs per week and a 200-vehicle fleet, the company turned to Autocab and its Ghost dispatch system to improve speed, reliability, and overall operational efficiency.

Autocab implemented Ghost dispatch alongside Phantom IVR and the Premium app, giving Roadrunners a configurable platform that could handle heavy demand and automate more of the workload. The results were significant: Roadrunners reported a 30% increase in overall business and weekly bookings, a fleet increase from 150 to 200 vehicles, and more than half a million jobs dispatched per year, with 90% completed within 10 minutes. Phantom IVR now handles 30% of calls, and the Premium app is already generating hundreds of bookings per month.

Roadrunners Minicabs

Ben Wilkinson

Roadrunners Minicabs