Case Study: Dean Taxis improves dispatch speed and fleet management with Autocab Ghost

Dean Taxis (Newcastle) goes LIVE with Ghost

Dean Taxis in Newcastle/Gateshead is a long-established taxi operator with a large and growing fleet, and needed a dispatch and management system that could keep pace with its scale and focus on fast, reliable service. The company wanted a solution that was easy for operators to use, highly configurable, and strong enough to help manage driver locations, bookings, and call activity efficiently.

Autocab implemented Ghost, its taxi dispatch and management system, to streamline bookings, speed up dispatching, and improve visibility across the fleet. According to Dean Taxis, the system made dispatch quicker and easier, helped them monitor drivers at all times, supported call monitoring, and improved map-based operational control. The case study reports resounding success, though it does not provide specific numerical metrics.

Dean Taxis

Alex Felce

Managing Director