Case Study: The U.S. Department of Transportation Federal Highway Administration achieves faster, safer towing management with AutoReturn

Seconds count when there is a vehicle crash on a roadway!

The U.S. Department of Transportation Federal Highway Administration faced the challenge of outdated towing management and logistics processes that slowed response times, increased radio and dispatch workload, and limited visibility into tow truck status. AutoReturn, a single technology platform with managed services for law enforcement towing, was presented as the solution to improve efficiency, transparency, and coordination across stakeholders.

AutoReturn implemented an automated, proximity-based towing dispatch model that integrates with existing systems, reduces manual work, and provides real-time reporting and public-facing vehicle lookup tools. The case study highlights measurable impact including average crash-scene response times of 12 minutes, reduced radio and telephone traffic, improved citizen experience, and a self-supported program with zero additional cost to the agency.

The U.S. Department of Transportation Federal Highway Administration