Case Study: Phillip (Baxter Phillip) of Phillip’s Flowers improves customer experience and simplifies secure payments with Authorize.Net

How Phillip's Flowers Improved the Customer Experience

Phillip is the owner of Phillip’s Flowers, a fourth-generation, family-owned florist with eight Chicago-area locations and nationwide phone and online delivery. Because the vast majority of sales came by phone or online and in-store card use was growing, Phillip needed fast, reliable, secure payment processing and simpler PCI compliance, so he implemented Authorize.Net for his credit-card transactions across channels.

Authorize.Net now handles virtually all of Phillip’s credit-card payments—phone, in-store and online—while allowing the business to keep its existing merchant accounts and processors and eliminating the need to store customers’ card data. That solution simplified payment operations, improved customer protection, eased PCI compliance, and delivered the reliability and support Phillip says has helped the business serve customers better.

Phillip

Baxter Phillip

Phillip