Case Study: KaiaSoft achieves frictionless onboarding with authID biometric authentication

KaiaSoft cuts support calls by 50% with authID

KaiaSoft helps businesses migrate to and build SaaS environments but faced challenges with secure and frictionless remote user onboarding. Their clients were experiencing significant applicant drop-off due to complex processes and unreliable email verification steps. To overcome these hurdles and improve security, KaiaSoft partnered with authID to implement its biometric identity verification solution.

By integrating authID's technology, KaiaSoft provided its clients with a streamlined onboarding process where users simply provide a physical ID and a selfie. This solution eliminated unnecessary follow-up steps, reduced applicant drop-off, and significantly improved security. According to KaiaSoft's CEO, the authID solution is not only affordable but is also expected to reduce support calls by 50%, creating a win-win for both security and the user experience.

KaiaSoft