Case Study: Hamilton Reserve Bank secures digital banking and speeds onboarding with authID biometric identity assurance

Human Factor Authentication Secures Digital Banking

Hamilton Reserve Bank (HRB) launched a new Temenos digital banking platform to grow its global high-net-worth customer base while strengthening security, reducing fraud, and meeting AML/KYC requirements. To support digital onboarding, passwordless access, and stronger authentication across the customer journey, HRB turned to authID and its Verified™ FIDO2 passwordless and biometric identity solution.

authID implemented Verified™ for biometric identity proofing, passwordless login, and step-up biometric authentication across HRB’s digital banking experience. The solution helped HRB onboard retail customers in minutes and corporate customers in about 2 days, reduced fraud risk by 23%, cut help desk support costs by 67%, and delivered 99.995+% facial matching accuracy, while improving trust and customer experience.

Hamilton Reserve Bank

Antonio Kenyatta

Chief Financial Officer