Case Study: De Troubadour achieves 1,639 active app users in 6 months with Authic White Label Loyalty App

How De Troubadour got 1639 active users in their app within 6 months

De Troubadour, a modern grand café in Hardenberg, faced the challenge of deepening relationships with its existing guests to encourage repeat visits, rather than focusing solely on attracting new ones. They wanted to increase loyalty without discounts, stay relevant between visits, and boost their online visibility. To address this, they partnered with Authic to implement its white-label loyalty app service.

Authic provided a branded app that served as a digital extension of the café’s atmosphere, allowing guests to collect points, stay informed about events, and participate in challenges. This solution resulted in 1,639 active app users within six months. The Authic platform also directly contributed to a significant increase in online visibility, generating 109 new Google reviews and over 1,200 new Instagram and TikTok followers, thereby strengthening the sense of community among guests.

De Troubadour

Romy Berkhof

Owner